Privacy Policy - PrometricMCQs.net

Privacy Policy

Effective Date: October 4, 2014

1. Who We Are

PrometricMCQs.net is operated by Prometric&PearsonMCQs, located in the United Kingdom.

We provide digital medical exam preparation materials, practice tests, and Q-banks. We are the data controller for the personal information described in this policy.

Privacy Contact: [email protected]

Important: We provide exam preparation materials only. We do not provide medical advice. Do not submit patient health information, protected health information (PHI), or sensitive medical records through our site.

2. Scope of This Policy

This Privacy Policy applies to:

  • https://prometricmcqs.net
  • User accounts and profiles
  • Digital product purchases and downloads
  • Comments, reviews, and support requests
  • Cookies and similar technologies

It does not apply to third-party websites, services, or apps that we do not control, even if linked from our site.

3. Personal Data We Collect

A. Account and Order Information

When you create an account or purchase from us, we may collect:

  • Name
  • Billing address
  • Email address
  • Phone number
  • Username and password
  • Order history
  • Digital product access and download records
  • Tax-related information
  • Refund and complaint records

For digital products, we generally do not collect shipping information unless a physical product is sold.

B. Payment Information

We accept payments through Stripe and PayPal. When you pay, your payment details are provided directly to the applicable payment processor. We may receive:

  • Transaction ID
  • Payment status
  • Billing details
  • Last four digits of a card
  • Fraud-prevention signals

We do not store full credit card numbers or full payment credentials on our servers.

For more information, see:

C. Technical and Usage Information

When you visit our site, we and our service providers may automatically collect:

  • IP address
  • Approximate location derived from IP address
  • Browser type and version
  • Device type and operating system
  • Language and time zone
  • Referring URL
  • Pages viewed
  • Products viewed
  • Date and time of visits
  • Session and security logs

We use this for site security, fraud prevention, tax estimation, caching, troubleshooting, and improving our services.

D. Comments and Reviews

When you leave a comment or review, we collect the information shown in the comment form, plus your IP address and browser user agent string to help detect spam.

An anonymized string created from your email address—also called a hash—may be provided to the Gravatar service to see if you are using it. The Gravatar privacy policy is available at https://automattic.com/privacy/. After your comment is approved, your profile picture may be visible publicly in the context of your comment.

E. Media

If you upload images to the site, such as a profile avatar or review photo, avoid uploading images with embedded location data (EXIF GPS). Visitors to the site may be able to download and extract location data from images posted on the site.

F. Support Communications

If you contact us, we may collect your name, email address, message content, attachments, and any other information you choose to provide.

G. Marketing Preferences

If you subscribe to marketing emails, we collect your email address, consent status, and engagement information, such as whether you opened or clicked an email.

4. How We Use Your Personal Data

We use personal data to:

  • Create and manage your account
  • Process orders, payments, refunds, and digital product access
  • Calculate taxes and comply with accounting obligations
  • Prevent fraud, abuse, and unauthorized access
  • Secure our website and server infrastructure
  • Detect spam in comments and reviews
  • Respond to support requests and complaints
  • Send transactional emails, such as order confirmations and password resets
  • Send marketing communications where permitted
  • Show you products you recently viewed
  • Analyze and improve site performance and user experience
  • Comply with legal obligations
  • Establish, exercise, or defend legal claims

5. Legal Bases for Processing

If you are in the European Economic Area (EEA), the United Kingdom, Switzerland, or a similar jurisdiction, we rely on the following legal bases:

  • Contract: To provide your account, digital products, and services you request.
  • Legal obligation: To comply with tax, accounting, fraud, and other legal requirements.
  • Legitimate interests: To secure our site, prevent fraud, improve our services, and market to existing customers where permitted by law.
  • Consent: For non-essential cookies, marketing emails, and optional data where required.
  • Vital interests or public interest: In rare cases where necessary to protect someone’s safety or where required by law.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that occurred before withdrawal.

6. Cookies and Similar Technologies

We use cookies and similar technologies for:

  • Strictly necessary purposes: Login, cart, checkout, security, load balancing, and fraud prevention. These may include cookies from Cloudflare and LiteSpeed Cache.
  • Functional purposes: Remembering preferences, such as screen options or recently viewed products.
  • Analytics purposes: We do not currently use third-party analytics cookies.
  • Marketing purposes: We do not currently use advertising cookies.

If you leave a comment, you may opt in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.

If you visit our login page, we set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we set cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login persists for two weeks. If you log out, login cookies are removed.

If you edit or publish an article, an additional cookie is saved in your browser. It contains no personal data and simply indicates the post ID of the article you edited. It expires after one day.

Where required by law, we ask for consent before placing non-essential cookies. You can manage cookies through our cookie banner and your browser settings.

7. Who We Share Your Data With

We do not sell, rent, or trade your personal information.

We do not share your personal information for cross-context behavioral advertising as defined by the California Consumer Privacy Act (CCPA/CPRA). If we later use advertising technologies that constitute “sharing,” we will update this policy and provide the required opt-out.

We may share personal data with:

  • Payment processors: Stripe and PayPal, to process payments, refunds, and fraud checks.
  • Hosting, CDN, and security providers: Such as Cloudflare and LiteSpeed Cache, to deliver content securely and efficiently.
  • Email and communication providers: To send transactional and marketing emails.
  • Spam detection services: Such as Akismet, to screen comments and reviews.
  • Analytics providers: We do not currently use third-party analytics providers.
  • Support, backup, and IT service providers: To maintain and secure our systems.
  • Professional advisors: Lawyers, accountants, and auditors.
  • Legal authorities: When required by law, subpoena, court order, or to protect our rights, users, or the public.
  • Business transfers: In connection with a merger, acquisition, financing, or sale of assets.

Service providers are required to protect your data and use it only for the purposes we specify, unless they act as independent controllers under their own legal obligations.

8. International Data Transfers

Our site is available worldwide. Your personal data may be processed in countries outside your own, including the United States, where privacy laws may differ from those in your country.

Where required, we use appropriate safeguards for international transfers, such as:

  • Adequacy decisions by the European Commission or UK Government
  • Standard Contractual Clauses (SCCs)
  • The UK International Data Transfer Addendum
  • The Swiss Addendum
  • The EU-U.S. Data Privacy Framework, UK Extension, or Swiss-U.S. Data Privacy Framework where applicable

You may contact us to request more information about the safeguards we use.

9. How Long We Retain Your Data

We keep personal data only as long as necessary for the purposes described in this policy, unless a longer period is required by law.

Typical retention periods:

  • Order and tax records: 7 years after the transaction, or as required by tax and accounting law.
  • Account data: Until you delete your account, plus up to 30 days for backup and security purposes.
  • Comments and reviews: Until you request deletion, or for up to 3 years after last activity, unless we need to keep them for legal reasons.
  • Security and server logs: 90 days to 12 months, depending on security needs.
  • Support communications: Up to 3 years after the issue is resolved.
  • Marketing data: Until you unsubscribe, plus a suppression record to ensure we do not contact you again.
  • Cookies: As described in Section 6 of this policy.
  • Backups: 30 days.

If you request deletion, we will delete or anonymize your data unless we are legally required or permitted to keep it, such as for tax, fraud prevention, or legal claims.

10. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

EEA, UK, and Switzerland

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent
  • Right to lodge a complaint with your local supervisory authority

California (CCPA/CPRA)

If you are a California resident, you may have the right to:

  • Know what personal information we collect, use, disclose, or sell/share
  • Request deletion of your personal information
  • Request correction of inaccurate personal information
  • Opt out of the sale or sharing of personal information
  • Limit the use and disclosure of sensitive personal information
  • Not be discriminated against for exercising your privacy rights
  • Use an authorized agent to submit requests

We do not sell your personal information. We do not share it for cross-context behavioral advertising. We honor Global Privacy Control signals as required by law.

Other Regions

If you are in Canada, Brazil, Australia, or another jurisdiction with privacy laws, you may have similar rights, including access, correction, deletion, consent withdrawal, and complaint rights. Contact us to exercise your rights.

How to Exercise Your Rights

Contact us at [email protected].

We may need to verify your identity before responding. We will respond within the time required by applicable law, generally within 30 days. We do not charge a fee unless your request is excessive or repetitive.

We may keep certain information if required for legal, tax, security, or fraud-prevention purposes.

11. Children’s Privacy

Our site is not intended for children under 16, or under 13 where a lower age applies. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it.

12. Security

We use reasonable technical and organizational measures to protect your data, including:

  • Encryption in transit
  • Web Application Firewall and DDoS protection
  • Access controls
  • Secure payment processing through Stripe and PayPal
  • Regular updates and monitoring
  • Caching and security tools such as Cloudflare and LiteSpeed Cache

No method of transmission or storage is 100% secure. We cannot guarantee absolute security. If we become aware of a data breach affecting your rights, we will notify you and the authorities as required by law.

13. Third-Party Links and Embedded Content

Articles and product pages may include embedded content from other websites, such as videos, images, or external resources. Embedded content behaves as if you visited the other website directly.

These third parties may collect data about you, use cookies, embed additional tracking, and monitor your interaction with their content. We are not responsible for their privacy practices. Please review their privacy policies.

14. Automated Decision-Making

We do not use solely automated decision-making that produces legal or similarly significant effects. We may use automated tools for fraud prevention, spam detection, and security. Where required, we provide human review or an opportunity to contest automated decisions.

15. Changes to This Privacy Policy

We may update this policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our site. The “Effective Date” at the top will be updated.

Your continued use of the site after changes means you acknowledge the updated policy, to the extent permitted by law.

16. Contact Us

For questions, requests, or complaints about this Privacy Policy or your personal data, contact:

Prometric&PearsonMCQs
United Kingdom
Email: [email protected]

If you are in the United Kingdom, you have the right to complain to the Information Commissioner’s Office (ICO). If you are in the EEA or Switzerland, you may complain to your local data protection authority. In California, you may contact the California Attorney General. In Canada, you may contact the Office of the Privacy Commissioner. In Brazil, you may contact the ANPD. In Australia, you may contact the OAIC.

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